Kenmore Mercy Hospital prides itself on its sense of family. What better time than Mother’s Day to celebrate our multi-generational healthcare families, what they learn from each other, and their inspiring successes

Ernestine & Emily Rotolo (pictured above)

Erna (AKA Ernestine) Rotolo is a social worker in Kenmore Mercy Hospital’s Case Management Department where she helps plan the next stages of care for patients in in the Medical Rehabilitation Unit.

She is the proud mother of Emily, a registered nurse in Kenmore Mercy’s Intensive Care Unit for three years.

“I love that my daughter works at Kenmore Mercy,” noted Erna. “She is passionate about being a nurse and loves working in the ICU. I don’t see her much at work, but when I do, it makes my day.”

Erna has worked with Catholic Health for 28 years, 16 of which have been with Kenmore Mercy. While she lives in Hamburg, she doesn’t mind the longer drive to Kenmore Mercy. “It is such a wonderful community hospital. The people that work here are so caring and compassionate,” she added.

It is obvious that Emily has been inspired by her mother’s dedication to her job. “My mother has absolutely influenced my career path,” she said. “She has been working for Catholic Health for over 25 years. My mother has guided me in the right direction in every aspect of my life.”

“I knew healthcare was the right path for me because of how happy and fulfilled my mom is. I have always wanted to be in this line of work,” added Emily. She began working at an assisted living facility in high school with the goal of becoming a nurse.

Together, Erna and Emily are a dynamic duo making a difference in patients’ lives every single day. Emily cares for critically ill patients, while Erna works to ensure they get the right care when they leave the hospital.

Kitty Scribner & Maria Richardson


Kathryn (AKA Kitty) Scribner, BSN, RN, is a nurse on Kenmore Mercy Hospital’s 2 East and 2 South Patient Care Units where she helps patients recovering from surgery. When she talks about her daughter Maria Richardson, BSN, CCRN, RN, also a nurse at the hospital, Kitty just gushes with pride.

Maria is the nurse educator for the night staff and a graduate of the University of Buffalo, with a bachelor’s of science in nursing. While raising two adorable little girls, she is also pursuing her Master’s degree.

Both women have a long history at the hospital, with Kitty having started in 1980 on the urging of her mother, who thought it would be a good way to meet a doctor. While she didn’t marry a doctor, she found a wonderful husband with whom she had six children. Of them, Maria was the only with an interest nursing.

She started as a nurse attendant on the same floor as her mother, both working the night shift. After completing her nurse certification, Maria joined Kitty on the 2 East Patient Care Unit. She noted that her mom was a great resource. “She made it more comfortable for me in my new position.”

Maria is pretty proud of her mother too. “When I started working with my mom, I looked at her like a celebrity. She was very well respected. She spends extra time with patients, smiling, answering questions, doing the little things that make a difference.”

Maria may be the only one who calls Kitty “Mom” at Kenmore Mercy Hospital, but all the nurses consider themselves part of tight knit family.

“Nurses are there for one another; they console on another,” says Maria.


Debbie Micholas, BSN, RN, ONC, is a patient care services supervisor for the hospital’s 2 East and 2 South Patient Care Units. A nurse with Kenmore Mercy for nine years, Debbie recruited her mother Sharon Coleman as a hospital volunteer this past January.

Having her mother serve as a volunteer in the Ambulatory Surgery Unit is a great way for the pair to spend more quality time together. Debbie has also observed that her mother is very happy as a volunteer. “She is so engaged when she talks with people,” she noted.

Debbie started her career in a chiropractic office. After experiencing the loss of a family member, she knew that she wanted to be a nurse. “I wanted to make a difference in people’s lives. I have never looked back since I started down the path to nursing,” she said.
Watching her daughter excel as a nurse, and eventually achieving a management position, Sharon is very proud of Debbie. “She worked very hard to get where she is. I was happy to support her in any way possible to help her achieve her dreams.”

Staff at Kenmore Mercy celebrated both National Hospital and Nurses’ Week this May.