Catholic Health Visitor Guidelines

Hospital Visitor Guidelines

To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:

  • Visiting hours are for inpatients only (excluding maternity patients) from 2 p.m. – 6 p.m daily.
  • Patients are limited to one visitor at a time.
  • Visitors are not permitted to bring food or drink into the hospital.
  • Visitors must be 18 years of age or older. Visitors age 60 or older are discouraged from visiting due to increased risk of COVID-19.
  • Patients are encouraged to have no more than two visitors per day.
  • Visitors must undergo symptom and temperature checks when entering the hospital. Those who report COVID-19 exposure or symptoms in the past 14 days are not permitted to visit. Individuals with temperatures of 100.0 degrees Fahrenheit or greater will also not be permitted to visit.
  • Visitors will be provided with a mask and screening sticker that must be worn at all times.
  • Visitors must clean their hands with soap and water or hand sanitizer before entering a patient’s room and when leaving.
  • Visitors must practice social distancing (at least 6 feet apart) in all locations, including patient rooms.
  • Visitors must remain in the patient’s room during their visit and are not allowed in other public areas of the hospital, including the cafeteria, Tim Hortons, and waiting rooms. Arrangements for escorted chapel visitation may be made within the nursing unit.
  • Visitors may only use the public restrooms on the first floor of the hospital.
  • Clinical staff may request that a visitor leave the room if care cannot be safely provided while they are present.
  • Visitors must provide their name, contact information and the name of the patient they are visiting upon arrival.


With the presence of Coronavirus in Western New York, all hospital visitation is temporarily suspended except for a single support person for maternity patients. Under these special circumstances, one visitor will be allowed per patient and all visitors will have to submit to a verbal health screening and temperature scan.

We understand how difficult it can be to not be able to a visit loved when they are in the hospital and apologize for any inconvenience this may cause. These restrictions are in place to help limit the spread of Coronavirus in our community and protect the health and well-being of our patients and care staff. If you have a loved one in the hospital, you can be connected to their room phone by calling:

  • Mercy Hospital of Buffalo – (716) 826-7000
  • Mount St. Mary’s Hospital – (716) 297-4800
  • Sisters of Charity Hospital – (716) 862-1000


Please let a member of our care team know if you have any additional questions. These guidelines are in place for everyone’s safety. We reserve the right to alter them or make exceptions at the discretion of our care team.

Visitors who do not comply, will be asked to leave.

PLEASE NOTE: This plan does NOT include Catholic Health’s COVID-19 Treatment Facility at St. Joseph Campus, the St. Joseph Post-Acute Center in Orchard Park.

Return to the top

Skilled Nursing Facilities Visitor Guidelines

Visits are currently avalialbe at St. Catherine Labouré.

To schedule an appointment for a Resident Visit, please contact the appropriate person below- messages can be left on voicemail and they will get back to you to schedule a time to visit:

  • Father Baker Manor – Social Work Office – 716-667-0001, ext. 50245
  • The McAuley Residence – Activities Department 716-447-6600, ext. 78024
  • St. Catherine LaBoure – Activities Department – 716-862-1456
  • Mercy Nursing Facility at OLV – Activities Department 716-819-5292

Skilled Nursing Facilities Visitor Guidelines

  • General visiting hours are from 10 am to 12 pm and 2 pm to 4 pm Monday through Saturday.
  • Residents/patients can have up to two visitors at a time and no more than one visitation per week to ensure all have the opportunity to visit with loved ones. Requests for additional times can be made based on availability.
  • All visits must be scheduled in advance. It is recommended to call the facility at least 24 hours in advance to make arrangements. Alternate dates/times may be necessary to accommodate all requests.
  • Visits are not permitted if a resident or staff member in the facility has tested positive for COVID-19 in the past 28 days.
  • No more than 10% of the total number of residents in each facility can have visitors at any one time.
  • Visitors must complete a health screening/temperature check when entering the facility. You many NOT visit if you have had COVID-19 exposure or symptoms, or have traveled to a designated hotspot (as defined by the NYS Department of Health), in the past 14 days. Individuals with temperatures 100 degrees Fahrenheit or greater are not permitted to visit.
  • Residents/patients with active or suspected cases of COVID-19 or under a 14-day quarantine period are not permitted on-site visitors.
  • Visitors must clean their hands with soap and water or apply hand sanitizer before and after visiting.
  • Visitors will be provided with a mask, if they do not have one, and a screening sticker. Both must be worn at all times.
  • Visitors must practice social distancing (at least 6 feet apart) at all times.
  • Visitors under the age of 18 must be accompanied by an adult 18 years of age or older.
  • Visits must take place in designated outdoor areas, weather permitting. During periods of inclement weather, limited indoor visitation may be available.
  • Visitors are not allowed in resident/patient rooms and must remain in designated visitor areas at all times.
  • Visitors are not permitted to bring in food, beverages or other personal items for residents as part of their visit. Arrangements for the delivery of personal items should be made with the facility social worker.
  • Visitors must provide their name and contact information each time they visit.

Click Here for a copy of the Visitation Guidelines

Click here for a copy of the Screening Questions

Return to the top