Coronavirus (COVID-19) Information Page

Catholic Health’s COVID-19 Response

The Coronavirus pandemic is a completely unprecedented public health crisis that has created a number of unique challenges for healthcare systems globally, including ours. Catholic Health’s ongoing response to COVID-19 reflects the organization’s top priorities during this time, as well as the need to care for our patients, associates, and community. Please use the links below to access up-to-date information from Catholic Health regarding COVID-19.


Centers for Disease Control and Prevention


New York State Department of Health

Hotline – (888) 364-3065

Erie County Department of Health

Hotline – (716) 858-2929

Niagara County Department of Health


Catholic Health Updates

Latest News

Up-to-date information on how Catholic Health’s COVID-19 response may affect our policies and facilities. 

COVID-19 Testing Sites

If you believe you have COVID 19 symptoms, request a virtual visit through CH Care on Demand to receive a COVID 19 pre-screen and further care recommendations.

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St. Joseph Campus Restarts Select Services and Surgeries

Emergency Department open for ambulances and walk-in patients   For the past four and a half months, Sisters Hospital, St. Joseph Campus, has operated as a COVID-only treatment facility. In late March, with COVID-19 surging across the region, and Governor...

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Blood testing at Mercy Comprehensive Care Center is temporarily closed. All services have been relocated to Seton Professional Building Laboratory Services at 2121 Main St, Buffalo. For more information and all questions please call (716) 862-1633.


Sisters of Charity Hospital – Chemo Therapy Infusion Treatments. All chemo therapy infusion treatments at Sisters of Charity hospital are temporarily moved to Sisters Health Center Depew Infusion Center at 6199 Transit Road, Depew. For more information and all questions please call (716) 891-1631.

Catholic Health Visitation Guidelines & Restrictions

In response to the recent increase of COVID-19 cases across Western New York, Catholic Health is temporarily suspending visitations at its hospitals and long term care facilities effective November 13. Catholic Health made the decision in consultation with its Infection Control specialists and with the support of the New York State Department of Health to protect the health and safety of its patients, long term care residents, and staff.

Exceptions to these visitor restrictions will be made in certain circumstances, such as:

  • End of Life/Significant Change in Condition – which must first be discussed and approved by facility leadership. This includes end of life patients with a COVID-19 diagnosis.
  • Essential Support Persons – for patients who are intellectually, cognitively or developmentally disabled and require special needs/assistance/support.
  • Visitors who are deemed to be essential for discharge education in order to facilitate a safe discharge from the facility. Virtual education is encouraged but is not always possible. This exception may be allowed at the discretion of the clinical team.
  • Maternal/Child Patients are permitted one visitor during their stay in addition to a doula if requested. In our NICUs, the baby’s mother and one support person (not subject to change) will be allowed.
  • A single visitor may be permitted in the Emergency Department at the discretion of the clinical team. If the patient becomes a person under investigation (PUI) for COVID-19, the visitor’s information will be taken and they will be instructed to leave.

In these cases, visitors will have to submit to a verbal health screening, temperature scan, and other infection control protocols.


An updated list of Catholic Health-sponsored events and classes that have been cancelled during this time. 

Events and Classes

Due to concerns surrounding the Coronavirus, Catholic Health will be cancelling all outpatient education programs, health screenings, support groups, seminars, and community events. Alternate arrangements are being made to provide patients with the educational services they need. Individuals registered for classes and programs will be contacted with more information, including at-home and on-line learning opportunities. For more information, call Catholic Health’s HealthConnection at (716) 447-6205.

Prenatal Education Classes

Due to New York State directives to limit public gatherings to contain the spread of the Coronavirus, Catholic Health will be providing at-home learning and online childbirth education classes for the foreseeable future. Expectant parents will receive a textbook with all the materials covered during the in-person classes. The textbook includes online resources and videos to prepare expectant parents for labor and delivery. The online classes will be followed by scheduled call-in opportunities to speak live with a childbirth educator. During this unprecedented situation, Catholic Health will continue to ensure the needs of expectant parents are meet throughout their childbirth experience. For more information, call Catholic Health’s HealthConnection at (716) 447-6205.